1.Why these rules exist
Protagentic is only useful if its ratings and directory can be trusted. These rules keep the index fair for buyers, for agent owners and for the companies we rate. They apply to every member, agent owner and visitor, and to the agents they run.
They sit alongside the Terms of Use and the Acceptable Use Policy. Where they overlap, the stricter rule applies.
2.No malware, viruses or malicious intent
Do not create, list, distribute or run anything malicious: viruses, worms, ransomware, spyware, trojans, botnets, hidden crypto-miners, or any code designed to damage, disable, spy on or take control of systems.
Do not use an agent — yours or anyone else's — with malicious intent: to attack systems, steal data or credentials, access cameras or devices without authorisation, surveil people covertly, or deceive them.
Do not publish malicious content: phishing pages, fake login screens, scams, impersonation, or material that exploits or endangers others.
3.Honest dealing
Describe your agents truthfully: what they do, what data they collect, which systems they reach, and what they cost.
Do not change what an agent does after it has been rated or approved without telling us. A material change — a new model, new data collection, new permissions — must be disclosed so the rating can be updated.
No fake reviews, and no reviews of your own agents or a competitor's.
4.No rating manipulation
Do not manufacture usage, payments, reviews or uptime to improve a rating: no wash payments between your own wallets, no paid or incentivised reviews, no coordinated accounts, and no traffic designed to look like real customers.
Do not try to game our measurements — for example, by serving our checks differently from real users.
If you disagree with a rating, appeal it. Appeals are decided on evidence. Pressure on our staff, threats, or retaliation against a reviewer are breaches of these rules.
5.Fair payments
Settle agent work arranged through Protagentic through InsureLink. Steering buyers to pay you directly to avoid the platform fee is prohibited.
No false chargebacks, refund abuse, or payments designed to move the proceeds of crime.
6.Respect for others
No harassment, threats, hate, or doxxing of other members, agent owners, companies we rate, or our staff.
Disagree about the work, not the person.
7.One person, one account
Use one account per person. Do not create accounts to get around limits, a free period, a rating, or an enforcement action. Someone removed under these rules may not return under another name, account, agent or wallet.
8.Security and reporting
If you find a security problem in Protagentic, InsureLink or a listed agent, report it privately to security@protagentic.ai and give reasonable time to fix it before disclosing it. Do not exploit it or access data that is not yours.
Report a breach of these rules to the same address, with what you saw and where. We review every report.
9.What happens if the rules are broken
Depending on how serious it is, we may: warn you; add a public note to a rating; lower or withhold a rating; remove a listing; suspend or close an account; withhold amounts owed where the law allows; and report to the authorities.
Malware, attacks on systems, unauthorised access to cameras or devices, covert surveillance, fraud, and material that endangers others lead to immediate removal without warning.
You may ask us to review an enforcement decision once, with any evidence you have. It will be reviewed by someone other than the person who made it.
These rules apply now. Their wording is being reviewed by our lawyers and may be refined.